FAQ

About Grit Force Kits

At Grit Force Kits, we believe preparedness should feel simple — not stressful. Whether you're gearing up for emergencies, building your home kit, or shopping for someone you care about, we're here to make sure you’ve got the info you need, when you need it. Here are answers to our most frequently asked questions — covering everything from shipping to returns, and how we handle changes in global trade. Let’s get you equipped with confidence.

  • What makes Grit Force Kits different?

    We started Grit Force Kits with a simple goal: to help more people feel ready, not scared.

    In a world that’s becoming increasingly unpredictable, we care about what’s happening — not just globally, but to everyday people. We believe preparedness should be accessible, empowering, and easy to act on.

    That’s why we curate reliable kits and tools for emergency response, evacuation, and survival — based on real-life needs. Whether it’s first aid, blackout essentials, or bug-out bags, our kits are built for grit, built for life.

    No fluff. Just gear that matters when it matters most.

    Shop our collections today
    Learn more about our values

  • What impact does Grit Force Kits make — and how can I help?

    Last updated: 14 June 2025

    At Grit Force Kits, we believe Prepared is Powerful - and that resilience grows when communities support one another.

    (1) Tip at Checkout - 100% Impact

    💯 100% of your tips at checkout go directly to disaster response partners working on the ground in flood zones, earthquake sites, wildfire areas, and other high-risk regions.

    Your generosity can help:

    • Equip vulnerable families with emergency kits
    • Fund immediate relief (food, shelter, supplies)
    • Support trusted NGOs and grassroots responders

    We are committed to collaborate with like-minded organizations like HHRD, Direct Relief, World Central Kitchen, Médecins Sans Frontières, IFRC, Give2Asia, UNICEF, and local community networks.

    (2) Buy with Purpose

    Explore other ways to support our mission — whether by sharing on social media, making a purchase, or simply spreading awareness.

    Shop our collections today →
    Learn more about our values →
    Stripe Climate Commitment →

  • Do your products guarantee survival in major natural disasters?

    No emergency kit can guarantee survival in severe, uncontrollable natural disasters. However, having the right essentials can greatly improve your ability to respond quickly, reduce risks, and stay safer during and after emergencies. Grit Force Kits focuses on practical readiness for everyday emergencies, home safety, travel incidents, and moderate-scale disasters, situations where preparation truly makes a meaningful difference.

    72-Hour Plan – Build your 72-hour survival bag today.

Choosing the Right Kit

  • How do I know which emergency kit is right for me?

    Whether you’re preparing for home safety, travel, or outdoor adventures — we can help you choose the right tools for your needs.

    Start by exploring our Safety Hub sections for step-by-step guides, including:

    72-Hour Plan – essentials for short-term emergencies
    Emergency Prep – how to build your own home kit
    Travel Safety – staying safe on the go
    Trail Rescue & Survival Stories – real stories and tips from the field

Orders & Payment

  • What payment methods do you accept?

    Last updated: 28 November 2025

    We accept a wide range of secure and convenient payment methods to make your checkout experience smooth and flexible.

    Supported payment methods include:

    • Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
    • Digital Wallets: Apple Pay, Google Pay, PayPal
    • Local Payment Options: Bancontact, iDEAL (where applicable)
    • Buy Now, Pay Later: Klarna (flexible financing)

    These options vary by market, and different payment method automatically shows for your location during checkout.

    All transactions are securely encrypted to ensure your personal and payment information stays protected.

  • Purchasing limits & bulk orders

    Last updated: 15 June 2025

    Why is there a limit on how many units I can buy?

    To ensure fair access and consistent quality during periods of rising import and operational costs, we manage our inventory in smaller batch releases. This helps us maintain stable pricing and avoid large-scale stockouts, especially for critical gear.

    At this time, we’ve set a purchase limit of 5 units per item to reflect typical household preparedness needs while allowing more people access to essential gear.

    Need more for team use, community planning, or group prepping?

    Reach out to us directly for custom support — we’re always happy to help. Contact us here

Shipping & Delivery

  • Free global shipping & order tracking?

    Last updated: 25 October 2025

    At Grit Force Kits, we’re committed to transparent, fair, and reliable shipping worldwide.

    Free global shipping is available in selected regions when you reach the minimum order threshold. We work with trusted couriers to keep delivery affordable, trackable, and safe.

    Free Shipping Thresholds by Region:

    • USA/CA –Orders over $150 USD
    • AU/NZ – Orders over $180 USD
    • EU/UK – Orders over $200 USD
    • East Asia – Orders over $150 USD
    • SEA – Orders over $120 USD
    • Middle East – Orders over $225 USD

    Shipping costs below these thresholds vary by weight and destination.

    Shipping & Delivery Times

    • Singapore / SEA: 9–18 days
    • USA / Canada: 5–12 days
    • EU / UK: 10–18 days
    • Rest of World: 12–23 days

    We aim to ship all orders within 24-48 hours of processing. However, delays can occur due to customs inspections, local holidays, peak season congestion, global disruptions. We ship from international warehouses, prioritizing the nearest fulfillment center when possible.

    ⚠️ Customs, VAT & Import Duties:

    International orders may be subject to import taxes, VAT, or customs duties upon arrival in your country. These charges are determined by local customs authorities and are the buyer’s responsibility.

    They are not included in the shipping costs paid at checkout unless clearly stated.

    All items are accurately declared to ensure smooth clearance and compliance with regional import regulations.

    ⚠️ Refused Packages & Customs Returns

    If you refuse a package at customs, or if the parcel is held, disposed of, or destroyed by customs due to unpaid duties, import restrictions, or refusal to clear, we cannot issue refunds for the order.

    - - - - -

    "Thank you for supporting a brand built on resilience and readiness."
    Your preparedness helps build stronger, safer communities. 💪

    Shop our collections today

  • Why does my tracking stop updating for a few days?

    It’s normal for international shipments to have a quiet period while the parcel is moving between countries.

    Updates will appear again once it reaches your country and clears local processing.

    Your package is still on the way even if the tracking doesn’t change for several days.

    What can cause delays?

    Customs checks
    Busy seasons (11.11, 12.12, Christmas)
    Flight schedules
    High parcel volume at sorting hubs
    Local public holidays

    We monitor every shipment and ensure it is delivered safely.

  • Product inspection & certification

    Our gear is curated from trusted third-party partners and selected based on quality ratings and community reviews.

    While we do not individually inspect each unit, we recommend checking your items upon arrival — especially for outdoor or emergency use.

    Minor differences in appearance, labelling, or measurements may occur due to batch manufacturing or international shipping. These do not impact core functionality or intended use.

    Products are sold as-is and not certified for professional, military, or medical grade use unless stated otherwise.

    For full product terms, please see our Terms of Service.

  • Why are some countries unavailable for shipping?

    At Grit Force Kits, our mission is rooted in humanitarian care and practical impact. As we gradually scale our operations, we prioritize regions where logistics are reliable and our efforts can be delivered safely and meaningfully. This approach helps us stay focused on supporting communities in a sustainable and responsible manner.

    We regularly review our shipping policies to stay in step with global needs and the communities we serve.

Returns, Tracking & Support

  • What is your return policy?

    We’re an online-based, sustainability-focused store—so we don’t accept physical returns. Instead, we offer a refund-only policy for eligible issues such as items that arrive damaged, defective, not as described, or orders that never arrive.

    To request a refund, you must contact us within 30 days of receiving your item and provide clear photo or video evidence along with your order details.

    For EU customers, a 14-day cancellation window applies under EU law. Some product types are non-refundable, such as perishables, personal care items, innerwear, and items damaged due to misuse.

    Please visit our Refund Policy page for full eligibility criteria and instructions.

  • How can I track my order?

    Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the courier’s website to monitor the status and location of your shoe delivery. Additionally, customers can access their tracking number directly by logging into their account.

  • How can I contact customer support?

    Our customer support team is available to assist you via email. You can Contact us here. We aim to respond to all inquiries within 48-72 hours.

Can’t Find What You’re Looking For?

If you’re looking for something specific that’s not listed—we might still be able to source it for you. Just reach out to us, and we’ll do our best to help.